Terms and Conditions

Mystery Plays Booking Terms and Conditions

Tickets are non-refundable.

Tickets can be exchanged to another performance subject to availability, on payment of a small transaction charge if presented at the Box Office at least 24 hours in advance.

Latecomers may not be admitted until a suitable break in the performance.

No smoking, photography or recording in the auditorium area.

The management reserves the right to refuse admission.

We will not cancel a performance in advance due to weather conditions. The performance will be stopped if extreme weather conditions make the performance and auditorium area unsafe for actors or audience members. If a show is stopped and cannot be re-started we will make every attempt to re-seat audiences in an alternative performance.

Terms and Conditions of York Mystery Plays 2012 website

The use of www.yorkmysteryplays2012.com is subject to the following terms and conditions:

General Information

York Mystery Plays 2012’s website  www.yorkmysteryplays2012.com will be referred to as ‘York Mystery Plays 2012’ throughout this document. York Mystery Plays 2012 is managed by York Cultural Company.  

York Cultural Company owns the content of the ‘York Mystery Plays 2012’. You may access and use this website if you agree to be legally bound by the terms and conditions set out below. If you do not agree to be legally bound by those terms please do not access and/or use ‘York Mystery Plays 2012’.  
‘York Mystery Plays 2012’ is maintained for your personal use and viewing. The access and use of ‘York Mystery Plays 2012’ featuring these terms and conditions constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website.  

You agree to use this site only for lawful purposes, and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct that is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.  

Your privacy – our promise Any personal data you give us will be used to send you necessary information, fulfil an enquiry, make a booking or send you appropriate marketing offers. It will be stored securely on our database for a reasonable period of time. We promise to only send you relevant and timely marketing communications and we will give you the opportunity to receive some or all of these communications.  

Please see below for more information if you wish to Opt-out to receiving further communications. Please allow us up to one month to process all data regarding your opt-out.

York Cultural Company – controller of personal data

For the purposes of the Data Protection Act 1998, we, York Cultural Company are a data controller. In order to process your booking or brochure request we need to collect certain personal details from you. These details will include, where applicable, your name and contact details, details about special requirements such as those relating to any disability which may affect your chosen arrangement.

Your decision to opt-out

If you do not want us to do any of these things, please let us know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing or in any other approved manner. However, please allow up to one month for us to process all data regarding your privacy choices.  

You are entitled to ask us (by letter or email) what details of yours are being held or processed by us, for what purposes and to whom they may be or have been disclosed. We promise to respond to your request within 40 days of receiving your written request. If you believe that any of your personal details which we are holding are incorrect or inaccurate; you have the right to access your personal data and rectify any inaccuracies.  

This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement. Links contained in ‘York Mystery Plays 2012’ will lead to other websites, which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Opt-out to receive further communication

To help us process your Opt-out request please provide the following details:  

First Name
Last Name

Please indicate in your email or letter which method you do not wish to be contacted by: Email, Post and/or Telephone

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Data Protection

Intellectual property

The names, images and logos identifying ‘York Mystery Plays 2012’ are proprietary marks of Hull Teaching Primary Care Trust.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information collected from you.  

As part of the delivery of services and information through this website it may be necessary to process personal information. This information can be held in manual paper files or on computer and it is used to deliver services to you. Only the minimum appropriate personal data is requested and held, and it is only kept for so long as the purpose requires. Information collected by York Cultural Company be stored and processed in databases owned solely by York Cultural Company.  

We will not provide any of your personal information obtained via the web to other companies or individuals unless required to by law.  

Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That's why we have put a policy in place to protect your personal information. Whenever you provide sensitive information, we will ensure all reasonable steps to protect it. We will also take security measures to protect your personal information in storage.  

Information collected by York Cultural Company will be stored and processed in databases owned solely by York Cultural Company.


The ‘York Mystery Plays 2012’ website and material relating to Government information, products and services (or to third-party information, products and services) is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.  

We make every effort to check and test material at all stages of production but we do not warrant that the functions contained in the material in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.  

The purpose of this policy is to ensure that people who communicate with the ‘York Mystery Plays 2012’ website understand the way in which electronic mail (email) should be used. Its aim is to ensure that email is used effectively for its intended purpose without infringing legal requirements or creating unnecessary business risk.  

York Cultural Company is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site. The materials on this site comprise the view of York Cultural Company. This site may offer links to other sites thereby enabling you to leave this site and go directly to the linked site. York Cultural Company is not responsible for the content of any linked site or any link in a linked site. The links are provided to assist visitors to York Mystery Plays 2012’s website and the inclusion of a link does not imply that York Cultural Company endorses or has approved the linked site.  

These terms and conditions have been construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.  

If the privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.    

Company registration no. 7810751

Book Tickets

Recent News

Join us at the Visit York Tourism Awards!

Join us at the Visit York Tourism Awards!
Were you a York Mystery Plays 2012 volunteer? Do you want to join us at the Visit York Tourism Awards 2013?

2012 Production Nominated For 2 Awards

2012 Production Nominated For 2 Awards
The Visit York 2013 Award nominations have been announced with York Mystery Plays 2012 up for 2 titles.

York Mystery Plays Supporters Trust formed

York Mystery Plays Supporters Trust formed
A group of people involved in York Mystery Plays 2012 launch a new group to support future productions.

York Mystery Plays 2012 shortlisted for award

York Mystery Plays 2012 shortlisted for award
The marketing campaign for the York Mystery Plays 2012 has been shortlisted for a prestigious TMA award.